Terms & Conditions

All Prices Exclude VAT & Delivery (unless otherwise stated)

About Us

Ductwork Supplies is an online store which aims to provide a one-stop shop for ventilation and ducting products.

As well as supplying rigid and flexible circular ducting, grilles, fans and fixings; we can also supply galvanised rectangular and bespoke metal ducting pieces to suit your needs.  Please contact us with any queries you may have.

We are the web-based trading name of Ductwork Services (IOW) Ltd, and therefore can offer a full range of installation services; please go to www.ductworkservices.co.uk for further information.

Making A Purchase

To make a purchase, just browse our online product range and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Proceed to Checkout” and you will be asked for a few details that we need to be able to complete the order.

We accept payment by all major credit and debit cards, or Google Pay.

Once we have received your order we will send you an order confirmation, this does not form a contract between us, it is to indicate that we have received your order.  When we have checked your items for availability, and priced checked the goods; we will issue you with an invoice, which will indicate acceptance of your order and hence a contract between us.  We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note in some instances items may vary in appearance to images shown for that product.

Back Orders

If your item is not in stock; we will automatically back order for you.  We will contact you by email and advise of the revised delivery date, or provide the option to cancel your order if you would rather not wait.

Tax Charges

All stated prices are subject to VAT at the current standard rate.

Credit Card Security

When an order is placed on our website, credit/debit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any website.

Guarantee

We guarantee your satisfaction.  All of our products come with a 30 day guarantee, and some products may have a further manufacturers guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1983 520222 or write to us at Unit 4 Riverway Industrial Estate, Newport, Isle of Wight PO33 5UX United Kingdom.

Privacy Policy

Ductwork Services (IOW) Ltd do not disclose buyers' information to third parties, other than when order details are processed as part of the order fulfilment.  In this instance, the third party will not disclose any of the details to any other parties.  Cookies are used on this shopping site to enable us to keep track on the contents of your shopping cart, and to store your details if you use the 'Create An Account' option.  They are also used after you have logged on as part of that process.  Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Please see our Privacy Statement for a further detailed explanation.

Goods Suitability

It is your liability to ensure that the correct items/model are selected for your purpose.  In some circumstances, the capability we specify of the item may not match that of the manufacturer or other vendors published specifications elsewhere; this is often due to international specifications listed within the packaging, and user guide/manual supplied which may not apply to your particular item, which is either due to to product development, varying models, specification change or local variations.